Complaint Handling Procedure

We will always try to find a resolution for your complaint as soon as it is sent to us. However there are times that the complaint needs to be looked at in more detail. We will ensure we provide an outcome within 21 days of making a complaint .

If for any reason the complaint resolution isn’t going as fast as we set out to, we will make sure that we communicate the need for more time with you and resolve the complaint within 45 days of the initial complaint.

First point of contact for complaints will be handled by the post installation team here at AMG Solar Energy Experts. They will communicate with our installers if necessary and will come back to you with a resolution. If you are not happy with the resolution from the post installation team we will redirect the complaint to management who will be able review and find out whether a further resolution is needed.

If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs in your state or territory as per the advice in your T&Cs